Outten & Golden: Empowering Employees in the Workplace

Posts Tagged ‘Tmobile’

T-Mobile’s Dirty Secrets Exposed: Unfair Firings, Deceiving Customers and More

Thursday, March 10th, 2016

dougfoote

Last week, award-winning labor and business reporter Steven Greenhousepublished a comprehensive article on T-Mobile’s disgraceful labor and consumer practices.

T-Mobile is currently the golden child of the telecom industry, with a media-friendly CEO and high profits. But, as Greenhouse writes, the company faces allegations of the law in nearly every part of its operation:

On top of all of this, T-Mobile continues to be one of the most aggressively anti-union companies in the industry.

Joshua Coleman was one of the top performers at the T-Mobile call center in Wichita, Kansas—the company even awarded him a free vacation to Puerto Rico. But when they discovered Coleman was a union supporter, they not only canceled his vacation, but fired him. When the NLRB dinged them for unlawful dismissal, T-Mobile settled for $40,000 without admitting wrongdoing.

And if workers at any company need a union, it’s T-Mobile. In contrast to the company’s laid-back, “un-carrier” image, employees in T-Mobile call centers are subject to high-stakes metrics that take into account everything from number of seconds on a call to when they go to the bathroom. Severe anxiety and panic attacks are common.

Greenhouse interviewed former customer service rep Julia Crouse, who reported vomiting from stress before work and that her manager “often ordered employees who had the worst sales numbers or longest average call times to wear a dunce cap.”

Help might soon be on the way. The organization T-Mobile Workers United has brought together employees from all over the country to support each other and push to change T-Mobile’s policies. This week,TU became an organizing local with the Communications Workers of America (CWA), with none other than fired worker Joshua Coleman as one of its leaders.

This article originally appeared on aflcio.org on March 10, 2016.  Reprinted with permission

Doug Foote is the Social Media and Campaign Specialist at Working America. He joined Working America in 2011 after serving as New Media Director for the successful 2010 reelection campaign of Senator Patty Murray (D-WA).

T-Mobile US Workers Unite for Respect

Wednesday, August 21st, 2013

Image: Mike HallWith a new website—TMobileWorkersUnited.org—workers at T-Mobile US are connecting with each other to build strength in their drive for workplace justice and respect.

Working with the Communications Workers of America (CWA), T-Mobile Workers United (TU) is an alliance of hundreds of call center representatives, retail associates and technicians who are standing up to discuss the issues and challenges they face at the new T-Mobile US, a merger of T-Mobile USA and MetroPCS.

For the past several years, T-Mobile workers say they have faced an extensive anti-union campaign by the company that last year closed seven call centers in the United States and shipped more than 3,300 jobs overseas.

Before the merger, MetroPCS shared T-Mobile’s U.S. job-killing record. The company “outsourced all of its customer contact center services to maintain low operating expenses” through a partnership with Telvista, a call center outsourcer. Good American jobs are now going to Mexico, Antigua, Panama and the Philippines, according to MetroPCS’s 10-K filing.

Ronald Ellis, a T-Mobile US call center worker in Nashville, Tenn., writes on the new website:

With the recent acquisition of MetroPCS (9 million no-contract customers, and no customer service based in the USA), the winds of change are blowing. T-Mobile USA stopped employees’ raises and stopped the phone incentive for employees. We feel if we don’t unite soon, more call centers may soon be on the chopping blocks for downsizing.

The workers say they want this new company to succeed, and they believe that justice and respect in the workplace are essential for that success.

In 2011, CWA, ver.di, the German union that represents workers at T-Mobile’s parent company Deutsche Telekom, and a coalition of community and labor groups around the world, partnered on an international campaign to win workers a voice and respect at T-Mobile. Read more about the global campaign here and here.

This article originally appeared on AFL-CIO NOW blog on August 19th, 2013.  Reposted with permission. 

About the Author:  Mike Hall is a former West Virginia newspaper reporter, staff writer for the United Mine Workers Journaland managing editor of the Seafarers Log.  He came to the AFL- CIO in 1989 and has written for several federation publications, focusing on legislation and politics, especially grassroots mobilization and workplace safety

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