Outten & Golden: Empowering Employees in the Workplace

Posts Tagged ‘organization’

Self-Deception at Work

Monday, April 19th, 2010

Image: Bob RosnerThanks to Myers Briggs and a host of other workplace personality tests, it seems like everyone in the corporate world is either an “ENTP,” or their collaborative style is “Red,” or their leadership style is “Homer” (I made the last one up, there is currently no test to determine if you are like the head of the Simpson clan.)

Take a test, get the results and instantly you’ll have a clearer understanding of who you are and you’ll suddenly become insanely effective at work.

I vehemently disagree. Not only are these tests mostly a waste of time and money, I think they are dangerous.

But first let me quote a favorite scene from “Seinfeld.” Jerry is being forced to take a lie detector test by a woman that he wants to date. Since he knows that he’ll be caught in a lie, he goes to the best liar he knows, George Costanza, to ask for advice. George’s reply sums up everything you need to know about what’s wrong with self-inflicted personality tests, “Jerry, it’s not a lie if you believe it to be the truth.”

And that is why I think these tests are so bogus. Because they don’t pursue an objective view of your performance, but simply quantify our own self-deceptions. And that’s where the danger comes in.

The most valid take on your personality comes from the people you work with. They watch you, they know when to trust you and when to run away from you. Even your craziest colleagues can often offer insight that you won’t find by going knee-deep in your own gray matter. Without some external input from the people who see you on a daily basis, you are just filling out forms and recycling your own misperceptions.

I admit, these tests can be an ideal starting point for a conversation with the people you work with about who you are and how you can do a better job. But they usually aren’t, because people hold the results so close to their chest—like they’re an immortal truth.

It’s like hearing your own voice (you didn’t think you were going to get through this entire column without a metaphor, did you?). Your voice sounds one way when you hear it inside your head. But have you ever noticed how it sounds totally different when you hear it on a tape recorder that is played back to you? It’s no different when it comes to meaningful feedback, the most helpful comes from outside your own head.

Don’t get me wrong. I’m a fan of self-deception as much as the next guy or gal—heck, not a Keanu Reeves movie goes by that I don’t think that I could have provided a much more compelling performance. The problem is that these tests claim that they offer some objective truth and can cost a lot of money.

If you don’t believe me, then start talking to your colleagues about what they believe they do very well. Undoubtedly you’ll hear things that will make you double over in laughter. Mr. Disorganization will tell you that he’s totally on top of all of his projects. Ms. Only-In-It-For-Herself will tell you what a great team player she is. And your boss will tell you that his people love him.

Which leads up to the big question—what are your blind spots?  What do you hold very closely about your approach to work, or your values, that is just as laughable as Mr. Disorganization, Ms. Only-In-It-For-Herself or your boss?

Don’t get me wrong, you don’t have to put those number 2 pencils away any time soon. Keep taking your tests. But just remember that a dose of truth from a trusted coworker can provide you a lot more valuable input than just probing your own gray matter.

About the Author: Bob Rosner is a best-selling author and award-winning journalist. For free job and work advice, check out the award-winning workplace911.com. Also check out his newly revised best-seller “The Boss’s Survival Guide.” If you have a question for Bob, contact him via bob@workplace911.com.

Companies That Care About Workers’ Rights: Apply Now to be Named a 2010 Top Small Company Workplace

Thursday, December 17th, 2009

Inc. magazine and the nonprofit I work for, Winning Workplaces, have partnered to find and recognize exemplary workplaces; those that motivate, engage and reward people. A model workplace can offer a critical competitive edge, ultimately retaining employees and boosting the bottom line.

Together, Inc. and Winning Workplaces will identify and honor those benchmark small and mid-sized businesses that offer truly innovative, supportive environments, thus achieving significant, sustainable business results.

“Growing, privately held companies have always excelled at competing based on the people they employ,” states Jane Berentson, Editor of Inc. magazine. “Their innate ability to innovate is woven throughout their cultures, including the way they manage and motivate their employees. Inc.’s partnership with Winning Workplaces is a great opportunity to fully recognize private company excellence in supporting their human capital.”

Click to apply for Top Small Company Workplaces 2010“Winning Workplaces is thrilled to partner with Inc. as we honor truly exemplary organizations who have created workplaces that are better for people; better for business; and better for society,” said Gaye van den Hombergh, President, Winning Workplaces. “These organizations are an inspiration to business leaders looking for ways to leverage their people practices to create more profitable and sustainable companies.”

The application process is open through January 22, 2010. To apply, go to tsw.winningworkplaces.org. The Top Small Company Workplaces will be announced in a special issue of Inc., which will be available on newsstands June 8, 2010, and on Inc.com in June. An awards ceremony, honoring the finalists and winners, will be held at the national Inc. On Leadership Conference in October 2010.

About Inc. magazine
Founded in 1979 and acquired in 2005 by Mansueto Ventures, Inc. magazine (www.inc.com) is the only major business magazine dedicated exclusively to owners and managers of growing private companies that delivers real solutions for today’s innovative company builders. With a total paid circulation of 724,110, Inc. provides hands-on tools and market-tested strategies for managing people, finances, sales, marketing and technology.

About Winning Workplaces
Winning Workplaces (www.winningworkplaces.org) is an Evanston, IL-based not-for-profit, whose mission is to help the leaders of small and mid-sized organizations create great workplaces. Founded in 2001, Winning Workplaces serves as a clearinghouse of information on workplace best practices, provides seminars and workshops on workplace-related topics and inspires and awards top workplaces through its annual Top Small Company Workplaces initiative.

About the Author: Mark Harbeke ensures that content on Winning Workplaces’ website is up-to-date, accurate and engaging. He also writes and edits their monthly e-newsletter, Ideas, and provides graphic design and marketing support. His experience includes serving as editorial assistant for Meredith Corporation’s Midwest Living magazine title, publications editor for Visionation, Ltd., and proofreader for the National Association of Boards of Pharmacy. Mark holds a bachelor’s degree in journalism from Drake University. Winning Workplaces is a not-for-profit providing consulting, training and information to help small and midsize organizations create great workplaces. Too often, the information and resources needed to create a high-performance workplace are out of reach for all but the largest organizations. Winning Workplaces is changing that by offering employers affordable consulting, training and information.

How Things Really Get Done

Monday, December 14th, 2009

Image: Bob RosnerOne of the most creative bits of problem solving I’ve ever heard of came during Hurrican Katrina. In the French Quarter, Addie Hall and Zackery Bowen found an unusual way to make sure that police officers regularly patrolled their house. Ms. Hall, 28, a bartender, flashed her breasts at the police vehicles that passed by, ensuring a regular flow of traffic (from the New York Times).

I’m a fan of New Orleans. And let’s face it, if you had gone through the hell of hurricane Katrina, would you be able to draw on years of experience at Mardi Gras to get the police attention you needed? Ms. Hall, like so many residents of the Big Easy, has the most creative problem solving skills I’ve ever seen.

Ms. Hall also reminds us that there are the ways that things are supposed to get done and the ways that they actually get done. I’m not suggesting that flashing is a career enhancing move for most of us. But there are times at work, and in life, where creativity and bold action are not only called for, they’re a requirement.

This reminds me of a story that I heard as a graduate business student. Our professor told us that he wanted to talk to people who actually implemented programs in corporations. So he arranged a meeting with no consultants, authors or other hangers on. He only allowed corporate doers in the room. He asked them to tell success stories and he marveled at how the techniques for getting things done in the real world had little resemblance to what was being taught in MBA programs.

For example, there was the change agent who tried to get his program implemented for years with no success. He’d long since given up. Then one day he was having lunch with his friend, the company speechwriter. The topic of his failed program came up. He told the sad story of defeat after defeat on the corporate battlefield. Cut to the CEO two weeks later announcing his latest initiative, the change agent’s program. One conversation with the speechwriter breathed more life into his program than years of banging his head against the corporate hierarchy.

For every rule of how things should get done in organizations there are often at least two exceptions. That’s why it’s so important to get to know the network of doers in your organization. They’re in there, but chances are that they’re operating beneath the radar. So you’re going to have to go looking for them. Once you get their confidence, they’ll have many stories that will both surprise you and teach you new ways to get from point A to point B within your organization.

About the Author: Bob Rosner is a best-selling author and award-winning journalist. For free job and work advice, check out the award-winning workplace911.com. If you have a question for Bob, contact him via bob@workplace911.com.

Why Do Ideas Have Such a Hard Time Surviving at Work?

Monday, November 30th, 2009

Image: Bob RosnerAn old UK study found that 81% of people had their best ideas outside of the office (but you’ll have to guess what percentage found them in the bathroom!).

Visit any business web site, read current business magazines or listen to business gurus and it’s all about the “ideas”. In fact, it sometimes feels like “new ideas” are the answer, no matter what the question.

This blog will spend time NOT exploring how to think outside the box. Rather, it will look into how we all got jammed into the box in the first place and why it’s bad for our organizations and really bad for us. And deadly for new ideas.

Okay, let’s give you some additional information on that UK study about where our best ideas are generated. Sony Ericsson conducted the study and found 81% had their best ideas outside of the office. Top places for idea generation? The car, in bed and socializing. At the bottom of the list was in the pub. And finally, as promised above, 6% of us have our best ideas in the toilet.

So why do we have to escape our desk to find our best ideas? I’ve got three reasons why. First is the ubiquitous cubicle. Sure a great idea can come to you while sitting in a cube, but is it because of the cube or in spite of the cube? The cubicle company’s literature emphasizes that cubes foster conversation, bring teams closer together and can be darn good looking. But the reality is that we need less noise and distraction, especially if we are going to wander in that fragile area called idea generation.

Another part of the problem is the tendency of organizations to promote the people who have never had an idea on their own into management positions. Sure it makes sense; people are put into management because they support the status quo. This reminds me of a line I once heard about Al Gore. “Al Gore is an older person’s idea of what a younger person should be.” And people who don’t have ideas have a really weird view of how people with ideas should be treated. Actually weird isn’t the best word to describe it. How about dangerous. Why? Because people who’ve never had a good idea like to pick at ideas, play devil’s advocate and attach timelines and budgets to them much too early.

Instead of giving the idea, and the idea generator, room to maneuver they often force the baby to survive outside of the nurturing cubicle where it was created much too early (okay, the words “nurturing cubicle” are totally oxymoronic and run counter to what I wrote about cubes above. But since this is called a blog, a certain amount of inconsistency comes with the turf.).

Finally the biggest idea killer is the “corporate immune” system. This idea was first described by my friend Gifford Pinchot, best selling author of the book “Intrapreneuring”. He talks about all the ways that organizations seek out and destroy anything that runs counter to the status quo. The challenge is that the corporate immune system is relentless in its ability to remove threats and ensure mediocrity.

I’d love to hear your thoughts on how organizations kill ideas. Unfortunately, I don’t have the time to tell you where I have my best ideas, because right now, I gotta go.

About the Author: Bob Rosner is a best-selling author and award-winning journalist. For free job and work advice, check out the award-winning workplace911.com. If you have a question for Bob, contact him via bob@workplace911.com.

Your Rights Job Survival The Issues Features Resources About This Blog