Outten & Golden: Empowering Employees in the Workplace

Posts Tagged ‘Communications Workers of America’

40,000 AT&T Workers Begin 3-Day Strike

Friday, May 19th, 2017

Around 40,000 members of the Communications Workers of America (CWA) at AT&T walked off their jobs Friday, for a three-day strike, as pressure continues to mount on the corporation to settle fair contracts.

In California and Nevada, around 17,000 AT&T workers who provide phone, landline and cable services have been working without a contract for more than a year. Last year, they voted to authorize a strike with more than 95 percent support. And in February, an estimated 21,000 AT&T Mobility workers in 36 states voted to strike as well, with 93 percent in favor.

Workers had issued an ultimatum, giving company executives until 3 p.m. ET on Friday to present serious proposals. They didn’t; the workers walked.

It isn’t the first strike at AT&T. Some 17,000 workers in California and Nevada walked off the job in late March to protest company changes in their working conditions in violation of federal law. After a one-day strike, AT&T agreed not to require technicians to perform work assignments outside of their expertise. Nevertheless, the biggest issues for workers remained unresolved.

AT&T has proposed to cut sick time and force long-time workers to pay hundreds of dollars more for basic healthcare, according to CWA. At a huge April rally in Silicon Valley, CWA District 9 vice president Tom Runnion fumed, “The CEO of AT&T just got a raise and now makes over $12,000 an hour. And he doesn’t want to give us a raise. He wants to sabotage our healthcare then wants us to pay more for it. Enough is enough!”

AT&T is the largest telecommunications company in the country with $164 billion in sales and 135 million wireless customers nationwide. It has eliminated 12,000 call center jobs in the United States since 2011, representing more than 30 percent of its call center employees, and closed more than 30 call centers. Meanwhile, the company has outsourced the operation of more than 60 percent of its wireless retail stores to operators who pay much less than the union wage, according to CWA.

The relocation of jobs to call centers in Mexico, the Philippines, the Dominican Republic and other countries is one of the main issues in negotiations. A recent CWA report charges that in the Dominican Republic, for instance, where it uses subcontractors, wages are $2.13-$2.77/hour. Workers have been trying to organize a union there and accuse management of firing union leaders and making threats, accusations and intimidating workers. Several members of Congress sent a letter to President Donald Trump this year demanding that he help protect and bring call center jobs back to the United States.

“We’ve been bargaining with AT&T for over a year,” CWA president Chris Shelton told the rally in Silicon Valley. “They can easily afford to do what people want and instead are continuing to send jobs overseas.”

According to Dennis Trainor, vice president of CWA District 1, “AT&T is underestimating the deep frustration wireless retail, call center and field workers are feeling right now with its decisions to squeeze workers and customers, especially as the company just reported more than $13 billion in annual profits.”

“The clock is ticking for AT&T to make good on their promise to preserve family-supporting jobs for more than 40,000 workers,” Trainor said before the start of the strike. “We have made every effort to bargain in good faith with AT&T, but have only been met with delays and excuses. Now, AT&T is facing the possibility of closed stores for the first time ever. Our demands are clear and have been for months: fair contract or strike.”

Last year, CWA members at Verizon were on strike for 49 days, finally gaining a contract with greater job protections and winning 1,300 new call center jobs. Since December, AT&T workers have picketed retail stores in San Francisco, New York, Boston, Seattle, Chicago, San Diego and other cities, hung banners on freeway overpasses, organized rallies and marches and confronted the corporation at its annual meeting in Dallas.

“Americans are fed up with giant corporations like AT&T that make record profits but ask workers to do more with less and choose to offshore and outsource jobs,” said Nicole Popis, an AT&T wireless call center worker in Illinois. “I’ve watched our staff shrink from 200 employees down to 130. I’m a single mother and my son is about to graduate. I voted yes to authorize a strike because I’m willing to do whatever it takes to show AT&T we’re serious.”

This article originally appeared at Inthesetimes.com on May 19, 2017. Reprinted with permission.

About the Author: David Bacon is a writer, photographer and former union organizer. He is the author of The Right to Stay Home: How US Policy Drives Mexican Migration (2013)Illegal People: How Globalization Creates Migration and Criminalizes Immigrants (2008), Communities Without Borders (2006), and The Children of NAFTA: Labor Wars on the US/Mexico Border (2004). His website is at dbacon.igc.org.

T-Mobile US Workers Unite for Respect

Wednesday, August 21st, 2013

Image: Mike HallWith a new website—TMobileWorkersUnited.org—workers at T-Mobile US are connecting with each other to build strength in their drive for workplace justice and respect.

Working with the Communications Workers of America (CWA), T-Mobile Workers United (TU) is an alliance of hundreds of call center representatives, retail associates and technicians who are standing up to discuss the issues and challenges they face at the new T-Mobile US, a merger of T-Mobile USA and MetroPCS.

For the past several years, T-Mobile workers say they have faced an extensive anti-union campaign by the company that last year closed seven call centers in the United States and shipped more than 3,300 jobs overseas.

Before the merger, MetroPCS shared T-Mobile’s U.S. job-killing record. The company “outsourced all of its customer contact center services to maintain low operating expenses” through a partnership with Telvista, a call center outsourcer. Good American jobs are now going to Mexico, Antigua, Panama and the Philippines, according to MetroPCS’s 10-K filing.

Ronald Ellis, a T-Mobile US call center worker in Nashville, Tenn., writes on the new website:

With the recent acquisition of MetroPCS (9 million no-contract customers, and no customer service based in the USA), the winds of change are blowing. T-Mobile USA stopped employees’ raises and stopped the phone incentive for employees. We feel if we don’t unite soon, more call centers may soon be on the chopping blocks for downsizing.

The workers say they want this new company to succeed, and they believe that justice and respect in the workplace are essential for that success.

In 2011, CWA, ver.di, the German union that represents workers at T-Mobile’s parent company Deutsche Telekom, and a coalition of community and labor groups around the world, partnered on an international campaign to win workers a voice and respect at T-Mobile. Read more about the global campaign here and here.

This article originally appeared on AFL-CIO NOW blog on August 19th, 2013.  Reposted with permission. 

About the Author:  Mike Hall is a former West Virginia newspaper reporter, staff writer for the United Mine Workers Journaland managing editor of the Seafarers Log.  He came to the AFL- CIO in 1989 and has written for several federation publications, focusing on legislation and politics, especially grassroots mobilization and workplace safety

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