Outten & Golden: Empowering Employees in the Workplace

What to do when your work problem isn’t a legal issue

May 9th, 2018 | Lauren Brisbo

A boss starts cancelling your check-ins after you give them feedback. A co-worker routinely undermines and interrupts you during meetings. You’ve been passed over for a promotion twice. Even after speaking to a lawyer, you’re not sure what to do.

Every day, across every workplace in America, people face challenges that don’t necessarily fall into a legal category. Instead, they fall into a vast gray area where solutions are rarely black and white. These issues–while not legal in nature–affect how we show up at work, and can have a lasting impact on a career. In a recent study, over 95 percent of people surveyed faced at least one challenging situation at work. Half left their job as a result.

Meanwhile, resources to help people navigate these challenges haven’t evolved to meet the needs of our vibrant, dynamic, and diverse workforce. Employee-provided resources are largely distrusted. Nearly 80 percent of people surveyed had never used a service provided by their employer. Moreover, the rapid growth of the gig economy often leaves employees feeling even more isolated. When people don’t get the support they need they’re more likely to take a step back in their career or leave their job without having another lined up.

Empower Work is a new resource that fills this gap by putting employees first. We provide free, anonymous, and immediate support for people facing non-legal work issues. Anyone can text 510-674-1414 and connect to a vetted and trained peer counselor within minutes.

Our approach is rooted in inquiry and empathy. We provide the space to talk about your experience and work toward an outcome that feels right to you. Our goal is for people to leave the conversation feeling empowered with the tools and support they need to move forward. Over 90 percent of people say they feel better after talking to an Empower Work peer counselor.

“Thank you for being [there] for me in the midst of a truly horrible, awful, depressing work situation. You helped me figure out my next steps.” -Empower Work Texter

Our peer counselors are working professionals who volunteer their time to support people through their most difficult experiences at work. They are leaders, coaches, mentors at every stage of their careers. Peer counselors undergo a selection process and receive hands-on training that blends best practices in coaching, counseling, and business.

We believe everyone should have access to support for tough work issues. What’s tough varies from person to person. You might be grappling with the decision to take a pay cut to pursue a dream job; questioning whether your company’s values are aligned with your own; or need support preparing for a big performance review. Next time you’re facing a difficult situation or decision at work remember you’re not alone.

Having a non-legal work issue you’d like to chat about? Text: 510-674-1414. Peer counselors are available Monday-Friday, 8:30am-8:00pm PT. To learn more visit www.empowerwork.org.

About the Author: Lauren Brisbo is a social impact communications professional with over a decade of experience. She’s worked with a range of nonprofits, businesses, and government agencies to launch communications initiatives that win hearts and minds, give a voice to those less heard, and help people make well-informed decisions. She’s passionate about helping organizations promote good causes externally, and creating supportive internal work environments that help employees thrive. Lauren currently leads communications and outreach for Empower Work, a free, accessible, and immediate text hotline for anyone facing a tough issue at work.

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