Outten & Golden: Empowering Employees in the Workplace

There Is No Crying In Business, Yet

March 7th, 2011 | Bob Rosner

Image: Bob Rosner

Speaker of the House of Representatives, John Boehner cries on “60 Minutes.” He cries during a swearing in ceremony. He cries in another interview. Will it be long before he cries over a lost parking spot?

In fact, enter the phrase “John Boehner cries” into Google and you’ll get 351,000 links.

Holy Tip O’Neill, what is going on here?

Then the Miami Heat, a.k.a. the Heatles, lose their fourth game in a row. Coach Erik Spoelstra observes in a post-game interview that a couple of players were crying in the locker room.

Sure, the coach said that to show that his players care. But crying? In the locker room?

Try as I may, I just can’t see former Boston Celtic Bill Russell cry. I can see him make other players cry as he blocked shot after shot, but not Bill himself.

Now I’m going to show my age. I remember in 1972 when Edmund Muskie choked up in a speech in New Hampshire, and it promptly ended his presidential campaign.

I can remember when Tom Hanks said, “There is no crying in baseball” in the movie “A League of Their Own.”

How did the very thing that used to end a career, or serve as a punch line, suddenly become the thing to do?

The crying game, clearly the game has changed. Crying appears to be the new high five. A way to bond with your audience, to show your emotional presence and to put a capital “E” for empathy on your forehead.

So business people, let’s tear up, the time has come for you to emote.

With employees, customers and vendors. Let them see that you care.

You don’t have to put it on your sleeve, it can run down directly onto your shirt. No worries.

Of course you can always go against the grain and keep your eyes dry. But why fight the sudden tsunami of tears?

Ironically, Boehner’s predecessor, Nancy Pelosi, did cry a time or two. Mostly she was savaged by opponents for not being genuine.

That’s the remarkable irony here, crying used to be owned by women, appears to now be a guy thing.

Ladies and gentlemen in the world of business, start your tear ducts. Crying is now officially in fashion.

About the Author: Bob Rosner is a best-selling author and award-winning journalist. For free job and work advice, check out the award-winning workplace911.com. Check the revised edition of his Wall Street Journal best seller, “The Boss’s Survival Guide.” If you have a question for Bob, contact him via bob@workplace911.com.

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